All Help Desk Level Agents - Clintwood, VA Job

All Help Desk Level Agents - Clintwood, VA (Job Number:438609)
Job Description:
SAIC is hiring for ALL Help Desk levels on an upcoming VA Information Technology Agency (VITA) Help Desk, located in Clintwood, Virginia.
Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from the VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission.
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Required Experience:
- AA Degree in related discipline or High School or equivalent and two (2) years or more of related experience.
- US Citizen who must be able to pass both an SAIC and Commonwealth of Virginia background check.
Desired Experience:
- Minimum 6 months of experience with computer hardware/software support.
- Experience in desktop support, IT concepts, and help desk software.
- Hardware/software troubleshooting experience.
- Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
- Demonstrated customer awareness, strong written and verbal communication skills.
- Provide excellent customer service.
- Proven ability to think and troubleshoot logically, and act decisively in critical situations.
- Experience with Microsoft Office Products, Internet Explorer, and Windows.
- Preferred Technical certifications such as Security+, Net+, A+, MCP, MCSE, CCNA.
- Windows 7, Windows 10, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2010 Suite), strong Microsoft Outlook skills, remote access, Android and iOS support.
- Account administration, password reset experience.
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC?s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see ( My SAIC Benefits. EOE AA M/F/Vet/Disability
Job Posting: Jul 20, 2018, 9:11:15 PM
Primary Location: United States-VA-CLINTWOOD
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

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